Privacy Policy
Last updated: January 1, 2025
infoIntroduction
STIMSN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our creator monitoring and brand clip intelligence platform, including our website and related services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
databaseWhat We Collect
Account Information: When you create an account, we collect your name, email address, company name, and billing information.
Usage Data: We automatically collect information about how you interact with the Service, including pages visited, features used, scan history, and clip exports.
Creator & Video Data: We process publicly available creator content (videos, streams, metadata) that you choose to monitor through the platform. This data is sourced from public platforms and APIs.
Device Information: We collect browser type, operating system, IP address, and device identifiers for security and analytics purposes.
Communications: If you contact us, we retain the content of your messages, email address, and our responses.
settingsHow We Use It
We use the information we collect to:
- check_circleProvide, operate, and maintain the Service
- check_circleProcess your transactions and manage your subscription
- check_circleSend you technical notices, updates, and support messages
- check_circleMonitor and analyse usage trends to improve the Service
- check_circleDetect, investigate, and prevent fraudulent or unauthorised activity
- check_circleComply with legal obligations
lockData Storage & Security
Your data is stored on secure servers with industry-standard encryption at rest and in transit (TLS 1.2+). We implement appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When you delete your account, we remove your personal data within 30 days, except where retention is required for legal or compliance purposes.
shareThird-Party Services
We may share your information with the following categories of third parties:
- check_circlePayment Processors: Stripe processes your payment information. We never store your full credit card details.
- check_circleCloud Infrastructure: We use cloud hosting providers to store and process data.
- check_circleAnalytics: We use analytics services to understand how the Service is used.
- check_circleEmail Services: We use third-party email providers to send transactional and marketing communications.
We do not sell your personal information to third parties.
cookieCookies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse usage patterns. The types of cookies we use include:
- check_circleEssential Cookies: Required for the Service to function (e.g., authentication, security).
- check_circleAnalytics Cookies: Help us understand how visitors interact with the Service.
- check_circlePreference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.
shield_personYour Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- check_circleAccess: Request a copy of the personal data we hold about you.
- check_circleCorrection: Request correction of inaccurate or incomplete data.
- check_circleDeletion: Request deletion of your personal data.
- check_circlePortability: Request a machine-readable copy of your data.
- check_circleObjection: Object to certain processing of your data.
To exercise any of these rights, please contact us at hello@stimsn.com. We will respond to your request within 30 days.
mailContact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: hello@stimsn.com
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.